Frequently Asked Questions
Everything you need to know about using ProofPack.
Workflow Questions
Will this add work for coordinators or crews?
No. One checklist step; invites and reminders are automated.
Do we have to change insurers?
No. We improve documentation; your evidence works with FVP or any third-party policy.
How long does it take?
About 10 minutes per average room. Talk as you film; we do the rest.
Feature Questions
How does voice help?
It names items, adds context, and points OCR to the right frames—fewer low-confidence cards, faster claim packs.
What about items I packed myself (PBO)?
We flag PBO boxes; proof still helps, but some programs limit coverage for PBO.
What about specialty items?
Art/instruments/collectibles are flagged for quick human review and optional appraisal.
Is audio required?
No, but narration improves quality. If audio is noisy, we fall back to visuals.
Technical Questions
Can we pilot without engineering work?
Yes—start with exports. APIs/webhooks come later.
What formats do you support?
We provide CSV/XLSX/PDF exports that work with any system.
How do integrations work?
We offer simple embeds for CRMs and flexible APIs for deeper integration.
Privacy & Security
Privacy & security?
Encryption in transit/at rest; short-lived links; SSO/RBAC; redaction and deletion controls.
Who owns the data?
You do. We provide CSV/XLSX/PDF exports you can use anywhere.
How long do you keep data?
You control retention policies. We support automated cleanup and deletion on request.
Business Questions
International moves?
Yes, we support marine cargo contexts; longer chains of custody make pre-move proof even more valuable.
What about commissions?
Partners retain their existing commission structures. We enhance the attach rate.
How do you measure success?
Key metrics: attach rate (+15-25pts), claims cycle time (-20-30%), and escalations (-25-35%).
Still have questions?
Our team is here to help you get started with ProofPack.